{"app":{"width":0,"height":0,"threshold":"default","orientation":"landscape","notifications":{},"isBrowserEngine":false,"hasOverlayVisible":false,"hasLoaderVisible":false,"hasLoginLoaderVisible":true,"hasErrorVisible":false,"isConsentGiven":false,"cookieAuthorization":{},"isGigyaAlreadyRequired":false,"isGigyaLoaded":false,"errorText":"","errorCtaText":"","errorCtaLink":"","isFeatureBranch":false},"page":{"fetching":false,"error":false,"isOffline":false,"isSSO":true,"previousSlug":null,"lastSlugWithoutNestedModal":"/contactez-nous/information.html","lastSlugWithoutPopin":null,"lastSlugWithoutPopinOrConfig":null,"slug":"/contactez-nous/information.html","location":{"base":"/contactez-nous/information.html","queryParams":{}},"data":{"jcr:title":"Demande d'information","seoSemanticMessage":"

Pour nous contacter, indiquez vos coordonnées dans le formulaire ci-dessous.

","title":"Demande d'information - Formulaire de contact - Dacia","hideInNav":false,"redirectType":"301","meta_robots_follow":"follow","sling:resourceType":"one/components/common/structure/caseform/homepage","meta_description_seo":"Prenez contact avec Dacia. Indiquez votre question et notre service client traitera votre demande.","textIsRich":"true","meta_robots_index":"index","hreflang":true,"sitemap":"default","content":{"sling:resourceType":"one/components/common/structure/content/globalZone","subMenuZone":{"sling:resourceType":"one/components/common/structure/content/subMenuZone"},"verticalContentZone":{"sling:resourceType":"one/components/common/structure/content/verticalContentZone","layout2Zone":{"sling:resourceType":"one/components/caseform/structure/content/layout2Zone","slice97v0":{"mandatoryLegend":"*Champ obligatoire","vehicleSectionTitle":"Informations sur le véhicule","type":["Multimédia & services connectés","Véhicule 100% électrique","Véhicule 100% électrique","Accessoires","Après-vente","Communication & évènements","Renseignements / coordonnées","Financements","My Renault / My Dacia","Info produits","Achat VN / VO","Contrats de services (hors services connectés)"],"title":"Pour faciliter le traitement de votre demande, veuillez fournir les documents demandés ci-dessous","titlePrefix":"Votre","titleSuffix":"demande","isMandatory":false,"submitButtonLabel":"Suivant","sling:resourceType":"one/components/common/caseform/slice97v0","introduction":"nom du document demandé","textIsRich":"true","formConfig":{"complaint":{"description":"Décrivez votre demande","selectLabel":"Votre question concerne...","errorMessage":"Veuillez remplir la description","types":{"1":{"type":"Multimédia & services connectés"},"2":{"type":"Véhicule 100% électrique"},"3":{"type":"Véhicule hybride ou hybride rechargeable"},"4":{"type":"Accessoires"},"5":{"type":"Après-vente"},"6":{"type":"Communication & évènements"},"7":{"type":"Renseignements / coordonnées"},"8":{"type":"Financements"},"9":{"type":"My Dacia"},"10":{"type":"Information produits"},"11":{"type":"Achat véhicule neuf ou d’occasion"},"12":{"type":"Contrats de services (hors services connectés)"}}},"attachment":{"errorMessageSize":"La taille de votre pièce jointe ne respecte pas le format demandé","errorMessageMissing":"Veuillez télécharger un document","formatsLabel":"Pièces jointes","isVisible":false,"errorMessageFormat":"Le format de votre pièce jointe ne respecte pas le format demandé","attachments":{"1":{"title":"Pour faciliter le traitement de votre demande, vous pouvez y joindre des documents ci-dessous","isMandatory":false,"introduction":"nom du document demandé"},"2":{"title":" ","isMandatory":false,"introduction":"nom du document demandé"}}},"multimediaComplaint":{}},"legalNotice":{"showLegalNotice":false}},"slice21v0_copy":{"backgroundColorWhite":false,"sling:resourceType":"one/components/edito/slice21v0","componentD7v0":{"fontSize":"small","sling:resourceType":"one/components/edito/componentD7v0","textIsRich":"true","bodyCopy":"

Avec votre consentement, vos données seront traitées à des fins de marketing direct du Groupe Renault (Renault, Dacia, Alpine et Mobilize) et de son réseau de distributeurs. Le consentement peut être retiré à tout moment. Vous disposez d’un droit d’accès, de rectification, de limitation de traitement, d’effacement, ou de portabilité de vos données. Ces droits, de même qu’un retrait de consentement, peuvent être exercés gratuitement par e-mail envoyé à l’adresse contact-client.be@renault.be. Nous pouvons vous demander de justifier votre identité. Vous disposez également d’un droit de réclamation auprès de l'Autorité de protection des données.

Vos données à caractère personnel sont traitées afin de répondre à votre demande. Renault Belgique Luxembourg SA, dont le siège est établi à 1070 Bruxelles, chaussée de Mons 281 agit en tant que responsable du traitement des données, conjoint avec Renault SAS. Elles pourront être communiquées pour la même finalité aux réseaux et partenaires du groupe RENAULT. Les données peuvent être communiquées aux mêmes fins aux distributeurs ou aux partenaires de votre choix, qui agiront alors également en tant que responsable du traitement des données. Les données seront conservées pour la durée nécessaire à la finalité précitée et à la gestion des litiges éventuels. Vous pouvez obtenir plus d’informations sur le traitement de vos données personnelles en consultant notre politique de confidentialité.

"}}}},"subFooterZone":{"sling:resourceType":"one/components/common/structure/content/subFooter/subFooterZone","slice56vf":{"sling:resourceType":"one/components/common/slice56vF","lom1":{},"lom2":{},"lom3":{},"links":{"1":{"url":"/mentions-legales.html","text":"Mentions légales","type":"link","openInNewTab":false},"2":{"url":"/data-privacy.html","text":" Données personnelles","type":"link","openInNewTab":false},"3":{"url":"/cookies.html","text":"Cookies","type":"link","openInNewTab":false},"4":{"text":"gérer mes cookies","type":"cookiesConsent","openInNewTab":false}}}}},"caseFunnelParams":{"stepperInfo":{"steps":[{"title":"Demande d'information","url":"/contactez-nous/information.html","components":["one/components/common/caseform/slice97v0","one/components/edito/slice21v0"]},{"title":"Coordonnées","url":"/contactez-nous/information/contact-details.html","components":["one/components/common/caseform/slice55vB","one/components/edito/componentD7v0"]},{"title":"Confirmation","url":"/contactez-nous/information/confirmation.html","components":["one/components/common/caseform/slice70v0"]}],"currentStepNumber":0,"totalSteps":3,"firstStep":"/contactez-nous/information.html","nextStep":"/contactez-nous/information/contact-details.html"},"displayAuthentModal":true,"caseSubmissionError":"Une erreur s'est produite. Veuillez réessayer ultérieurement.","formType":"Information Request","stepperTitle":"Demande d'information","sling:resourceType":"one/components/common/structure/caseFunnelParams"},"transverseParams":{"showVersionEngine":true,"disclaimerDirectDisplay":true,"sling:resourceType":"one/components/structure/adminpage/site/transverseParams","finance":{"jsProxyUrl":"//prod.rciservices.eu/proxy/js/latest/RCIFinancialProxy.min.js"}},"ccParameters":{"legal":"https://fr.dacia.be/cookies.html","position":"bottom","sling:resourceType":"one/components/structure/adminpage/site/cookieConsent","solution":"one"},"consumptionEfficiencyGraph":{"sling:resourceType":"one/components/structure/adminpage/site/consumptionEfficiencyGraph","efficiencyConfigTitle":"Efficiency Class"},"featureFlipping":{"sling:resourceType":"one/components/page/featureFlipping"},"dealerLocatorParams":{"sling:resourceType":"one/components/structure/adminpage/site/dealerLocatorParams","general":{"aroundMe":"autour de moi","searchPlaceholder":"Indiquez votre localisation","renaultPartner":"Concessionnaire recommandé","strapline":"Réseau Dacia","title":"Choisissez votre concessionnaire","filterResults":"filtres","geolocalisationErrorMsg":"Erreur de géolocalisation","favoriteDealer":"Concessionnaire favori","legend":{"info":"Découvrez nos concessionnaires et nos partenaires agréés","major":"Concessionnaire Dacia","minor":"Partenaires Dacia","title":"Légende"}},"cta":{"selectAsFavorite":"sélectionner comme favori","seeOpeningHours":"voir les heures d'ouverture","seeAllDealers":{"link":"/trouvez-votre-concessionnaire.html","label":"voir tous les concessionnaires"},"select":{"label":"sélectionner"},"expandResults":{"label":"afficher les résultats"},"contactUs":{"link":"/contactez-nous/contact.html","label":"contact"}},"info":{"openingDoors":"portes ouvertes du {startDate} au {endDate}","openingHours":"heures d'ouverture","closed":"fermé","opened":"ouvert","direction":"itinéraire","vacations":"fermeture annuelle","nextOpening":"prochaine ouverture","spokenLanguage":"langue(s)","contactDetails":"détails","website":"site Web","services":"services"},"onlineAppointment":{},"pattern":{"streetAddress":"{postOfficeBox}, {streetAddress}","cityZipCode":"{postalCode} {locality}"},"coordinates":{}},"tyreLabelling":{"frontTyresLabel":"Pneus avant","rearTyresLabel":"Pneus arrières","tooltipTitle":"Jantes & étiquettes énergétiques pneus","sling:resourceType":"one/components/structure/adminpage/site/tyreLabelling","textIsRich":"true","bodyCopy":"

Vous pouvez accéder ici aux étiquettes des pneus compatibles avec votre
configuration.

En cliquant sur chaque étiquette ou en scannant le QR-code avec l'appareil photo de votre smartphone vous aurez la possibilité d'accéder à la Fiche Produit détaillée du pneu correspondant, directement sur le site de l'Union Européenne.

En raison des spécificités de la production de véhicules, plusieurs étiquettes peuvent être affichées.

Contactez votre concessionnaire ou rendez-vous sur https://fr.dacia.be/etiquettes-energetiques-pneus.html pour plus d'informations.

"},"c2gParams":{"currency":"EUR","sling:resourceType":"one/components/structure/adminpage/site/c2gParams"},"ecologicalParams":{"ecoMalusDetailsLabel":"de malus écologique","recoveryBonusDisclaimer":" ","ecoBonusDeducted":false,"recoveryBonusDetailsLabel":"Prime de reprise non incluse de ","recoveryBonusDescription":"Offre réservée aux particuliers pour l'achat du modèle Dacia neuf concerné à l'échange de votre ancien véhicule à recycler. Non cumulable avec toute autre prime de reprise","sling:resourceType":"one/components/structure/adminpage/site/ecologicalParams","ecologicalMalusDisclaimer":" ","ecologicalBonusDescription":"Le montant de ce bonus n'est pas inclus dans le prix du véhicule. Voir conditions en concession","ecologicalMalusDescription":"Le montant de ce malus n'est pas inclus dans le prix du véhicule. Voir conditions en concession","ecoBonusLabel":"de bonus écologique"},"formParams":{"sling:resourceType":"one/components/structure/adminpage/site/formParams","brandsAndModelsParams":{"sling:resourceType":"one/components/structure/adminpage/site/brandsAndModelsParams"},"validation":{"contactFormPersonalId":"^.*$","zipCode":"^\\d{4}$"},"receipt":{"validatedPayment":"paiement validé","yourOrderLabel":"Votre commande","asapLabel":"Le plus vite possible","eWaste":" ","wishedOperation":"Intervention souhaitée","yourAvailabilities":"Vos disponibilités","dealerServices":"Vos services","yourCarLabel":"Votre véhicule","yourAppointment":"Votre rendez-vous","seeMyCart":"voir mon panier","selectedPackages":"forfaits sélectionnés","vehicleOfInterest":"Le véhicule qui vous intéresse","contractSigned":"contrat signé","seeMySummary":"voir mon récapitulatif","quoteValidity":"votre devis est valable 1 mois","yourEnergy":"motorisation","selectedOffer":"Offre choisie","indifferent":"peu importe","viewDetails":"détails","summaryLabel":"Récapitulatif","payDealerLabel":"Total","yourDealerLabel":"Votre concessionnaire","offer":{"details":"Détails de l'offre"}},"abandonmentModal":{"modalTitle":"Quitter le formulaire ?","modalIntroduction":"Les informations pré-remplies seront perdues."},"identityTooltip":{"title":" "}},"searchParams":{"apiKey":"AIzaSyB4yodCAiPQnITHO0kB5r5jFixbs9iWNi0","searchEngineKey":"017640197753520077557:rylh7xxoix8","sling:resourceType":"one/components/structure/adminpage/site/searchParams"},"authenticationParams":{"link":"https://my-fr.dacia.be/connexion-inscription.html","text1":"Vous avez un compte My Dacia ? ","text2":"Gagnez du temps en vous connectant","sling:resourceType":"one/components/structure/adminpage/site/authenticationParams","textIsRich":"true","authenthificationPopin":{"guestConnection":"continuer sans se connecter","createAccountLabel":"créer un compte","straplinePopIn":"content de vous revoir ","title":"Vous avez un compte My Dacia ?\r\n","alreadyAccountLabel":"je possède déjà un compte","helloLabelPopin":"Bonjour ","introduction":"

Connectez-vous ou créez votre compte

"}},"googleMapsParams":{"apiKey":"AIzaSyCAPAp5G88iHILzULTPHRsqcn_FbB-z-Kg","region":"fr","sling:resourceType":"one/components/structure/adminpage/site/googleMaps"},"professionalParams":{"sling:resourceType":"one/components/structure/professionalParams"},"seoParams":{"language":"fr-fr","sling:resourceType":"one/components/structure/adminpage/site/seo","hreflang":{"1":{"language":"fr-be","rootPath":"https://easyconnectstore.renault.no/content/dacia/be/fr.html"},"2":{"language":"fr-lu","rootPath":"https://easyconnectstore.renault.no/content/dacia/lu/fr.html"},"3":{"language":"fr-fr","rootPath":"https://easyconnectstore.renault.no/content/dacia/fr/fr.html"},"4":{"language":"fr-ch","rootPath":"https://easyconnectstore.renault.no/content/dacia/ch/fr.html"},"5":{"language":"nl-be","rootPath":"https://easyconnectstore.renault.no/content/dacia/be/nl.html"}},"sitelangs":{"1":{"language":"fr-be","continueCTA":"Continuer","rootPath":"/contactez-nous/information.html","lib":"Français","sling:resourceType":"one/components/languageExchange","wording":"Changer de langue"},"2":{"language":"nl-be","continueCTA":"Doorgaan","rootPath":"https://nl.dacia.be/","lib":"Nederlands","sling:resourceType":"one/components/languageExchange","wording":"Taal veranderen"}}},"siteParams":{"language":"fr","countryName":"Belgium","brand":"dacia","country":"be","sling:resourceType":"one/components/structure/adminpage/site/site","locale":"fr-BE","rtl":false,"country3":"BEL","product":"DACIA"},"analyticsParams":{"gtmContainerId":"GTM-KL36Q2B","googleAccount":"UA-23040799-1","gtmConsentContainerId":"GTM-MJQBHV7","kameleoonId":"5xofxi4ply","sling:resourceType":"one/components/structure/adminpage/site/analytics","cookies":{"apiKey":"a9b19ed1-0f1d-43fa-8555-64f7fd403a74","enableConsentMode":true,"pagePolicyLink":"/cookies.html","enableFunctionalScript":false,"nobanner":false}},"gigyaParams":{"enabled":true,"apiKey":"3_gK8fBrEr1J1-3J3cgh8pcVg3SrpJngIYVnB3as_EZW-WILD03kOm8uQoPJVkorwR","dataCenter":"eu1.gigya.com","sling:resourceType":"one/components/structure/adminpage/site/gigyaParams"},"homePage":"/","link":[{"rel":"canonical","href":"https://fr.dacia.be/contactez-nous/information.html"},{"rel":"alternate","hreflang":"fr-be","href":"https://fr.dacia.be/contactez-nous/information.html"},{"rel":"alternate","hreflang":"fr-lu","href":"https://www.dacia.lu/contactez-nous/information.html"},{"rel":"alternate","hreflang":"fr-fr","href":"https://www.dacia.fr/contactez-nous/demande-information.html"},{"rel":"alternate","hreflang":"nl-be","href":"https://nl.dacia.be/neem-contact-op/informatie.html"}],"meta":[{"name":"description","content":"Prenez contact avec Dacia. Indiquez votre question et notre service client traitera votre demande."},{"name":"robots","content":"index,follow"}],"analyticsPageParams":{"businessType":"new-car","mboxActivated":"no","pageType":"form","sling:resourceType":"one/components/base/analytics","pageName":"index|contact-us|information-request","formCategory":"customercare","formName":"ONE-INFORMATION-REQUEST","formType":"information_request","formStepNumber":"0","formStepName":"Demande d'information"},"authentication":{"override":true,"needAuth":0,"sling:resourceType":"one/components/base/authentication"},"liveChat":{"activateProductPlans":false,"sling:resourceType":"one/components/structure/livechat","activateEdito":false,"activateHomepage":false},"breadcrumb":{"sling:resourceType":"one/components/base/breadcrumb","items":[{"title":"Accueil","url":"https://fr.dacia.be/"},{"title":"Contactez-nous","url":"https://fr.dacia.be/contactez-nous.html"},{"title":"Demande d'information","url":"https://fr.dacia.be/contactez-nous/information.html"}]}},"slingList":["one/components/common/structure/caseform/homepage","one/components/common/structure/content/globalZone","one/components/common/structure/content/subMenuZone","one/components/common/structure/content/verticalContentZone","one/components/caseform/structure/content/layout2Zone","one/components/common/caseform/slice97v0","one/components/edito/slice21v0","one/components/edito/componentD7v0","one/components/common/structure/content/subFooter/subFooterZone","one/components/common/slice56vF","one/components/common/structure/caseFunnelParams","one/components/structure/adminpage/site/transverseParams","one/components/structure/adminpage/site/cookieConsent","one/components/structure/adminpage/site/consumptionEfficiencyGraph","one/components/page/featureFlipping","one/components/structure/adminpage/site/dealerLocatorParams","one/components/structure/adminpage/site/tyreLabelling","one/components/structure/adminpage/site/c2gParams","one/components/structure/adminpage/site/ecologicalParams","one/components/structure/adminpage/site/formParams","one/components/structure/adminpage/site/brandsAndModelsParams","one/components/structure/adminpage/site/searchParams","one/components/structure/adminpage/site/authenticationParams","one/components/structure/adminpage/site/googleMaps","one/components/structure/professionalParams","one/components/structure/adminpage/site/seo","one/components/languageExchange","one/components/structure/adminpage/site/site","one/components/structure/adminpage/site/analytics","one/components/structure/adminpage/site/gigyaParams","one/components/base/analytics","one/components/base/authentication","one/components/structure/livechat","one/components/base/breadcrumb"],"headers":{}},"vehicleInventory":{"isRehydrate":false,"isGridDisplayed":true,"hasPaneOpen":false,"previousListSlug":"","isSortOpen":false,"isCriteriasOpen":false,"lastSearch":{},"sortNextValue":null,"totalElements":null,"currentCriteria":"","selectedDealerId":"","tradeInQuotation":{}},"leads":{"leadsError":false,"leadsSuccess":false,"postingLeads":false,"leadId":"","origin":"","campaign":""},"funnel":{"userInfo":{},"isSendingUserInfo":false,"hasErrorSendingUserInfo":false,"sentUserInfoResult":null,"isRehydrate":false,"showCccWorkshopValidation":false,"scrollToChat":false},"dealerLocator":{"dealers":null,"searching":false,"autocompleting":false,"error":false},"suggestions":{"searching":false,"autocompleting":false,"error":false},"comparator":{"vehicles":[],"isPaneOpened":false,"isPaneVisible":false,"displayOnlyDifferences":false,"isRehydrate":false},"auth":{"isLoginFailed":false,"isProcessingRegister":false,"isProcessingReset":false,"isProcessingPwdChange":false,"isAuthenticated":false,"isRegistered":false,"isVerified":false,"error":"","errorCode":null,"pwdChangeErrorCode":null,"fieldsErrors":[],"authenticationTime":"","token":"","resettingPasswordFor":"","passwordChanged":false,"isProcessingActivation":false,"isActivated":false,"isActivationCodeResent":false,"isActivationResentProcessing":false,"isActivationFailed":false,"isPwdChangeFailed":false,"email":null,"pendingEmail":null,"isPasswordUnsecured":false},"favorites":{"vehiclesNb":[],"isRehydrate":false},"configuratorAlpine":{"completedSteps":[],"selectedCategoryEquipment":null,"fullScreen":false,"currentAnimations":[],"currentBackground":{},"currentView":{},"isAtelierAlpineView":false},"configuratorDacia":{"views":{},"completedSteps":[],"currentUri":"","displayAxsModal":true,"savedConfiguration":{},"isNavDisabled":false,"batteryCode":"","isRehydrate":false,"equipmentsTab":"","accessoriesTab":""},"profile":{"isReady":false,"isRehydrate":false,"isGetVehiclesProcessing":true,"error":"","servicesActivated":[],"onBoardingError":false,"updateConsentError":false},"funnelRVP":{"cart":null,"cartInitError":null,"isCartInitializing":false,"isCartInitSuccess":false,"isCartInitFailure":false,"cartUpdateError":null,"isCartUpdateSuccess":false,"isCartUpdateFailure":false,"isRehydrate":false,"financeOffers":[],"financingInfo":{},"isFirstLoading":false,"isFunnelDone":false,"isPaymentFailed":false,"hasPaymentNotificationShown":false},"lcvSelection":{"isRehydrate":false},"vehicle":{"isRehydrate":false,"error":null},"finance":{"criterias":{},"lastSimulation":{},"offersOnPage":[],"rateAlreadySeen":{},"isOfferRepresentativeDisplayed":false,"representativeExamples":[]},"cax":{"cart":[],"isRehydrate":false,"currentSelectedVehicle":{}}}