{"app":{"width":0,"height":0,"threshold":"default","orientation":"landscape","notifications":{},"isBrowserEngine":false,"hasOverlayVisible":false,"hasLoaderVisible":false,"hasLoginLoaderVisible":true,"hasErrorVisible":false,"isConsentGiven":false,"cookieAuthorization":{},"isGigyaLoaded":false,"errorText":"","errorCtaText":"","errorCtaLink":"","originalOneFccd":false,"altStyle":false},"page":{"fetching":false,"error":false,"isOffline":false,"isSSO":false,"previousSlug":null,"lastSlugWithoutPopin":"","slug":"/contactez-nous/support-client.html","location":{"base":"/contactez-nous/support-client.html","queryParams":{}},"data":{"jcr:title":"Support Client","title":"Service client Dacia - formulaire de contact","hideInNav":false,"redirectType":"301","meta_robots_follow":"follow","sling:resourceType":"one/components/common/structure/caseform/homepage","meta_description_seo":"Complétez le formulaire afin de contacter le service client Dacia. Notre réseau traitera votre demande. ","meta_robots_index":"index","hreflang":true,"sitemap":"default","content":{"sling:resourceType":"one/components/common/structure/content/globalZone","subMenuZone":{"sling:resourceType":"one/components/common/structure/content/subMenuZone","slice63vb":{"backUrl":"/contactez-nous.html","title":"Support Client","sling:resourceType":"one/components/renault/common/slice63vB"},"slice64v0":{"sling:resourceType":"one/components/common/leadform/slice64v0"}},"verticalContentZone":{"sling:resourceType":"one/components/common/structure/content/verticalContentZone","layout2Zone":{"sling:resourceType":"one/components/caseform/structure/content/layout2Zone","slice97v0_copy":{"mandatoryLegend":"* Champs obligatoires","helpText":"Pour répondre spécifiquement à votre demande, veuillez sélectionner un sujet dans le menu déroulant.","vehicleSectionTitle":"Informations sur le véhicule :","titlePrefix":"Votre demande","submitButtonLabel":"Suivant","sling:resourceType":"one/components/common/caseform/slice97v0","formConfig":{"complaint":{"description":"Décrivez votre demande","selectLabel":"Sélectionnez le sujet de votre demande","errorMessage":"Veuillez remplir la description","types":{"1":{"type":"Multimédia & services conncectés"},"2":{"type":"Service après-vente"},"3":{"type":"Mon espace client : My Renault / My Dacia"}}},"attachment":{"errorMessageSize":"La pièce jointe dépasse le poids autorisé","errorMessageMissing":"Veuillez ajouter une pièce jointe","formatsLabel":"formats autorisés : jpg, jpeg, pdf et png. Poids maximum : 5 MO","isVisible":false,"errorMessageFormat":"La pièce jointe ne fait pas partie des formats autorisés","attachments":{"1":{"title":"Merci de joindre toutes les pièces qui peuvent nous aider à traiter rapidement votre demande :","isMandatory":false,"introduction":"certificat d'immatriculation, factures d'entretien, etc..."}}},"multimediaComplaint":{}}},"slice21v0_copy":{"backgroundColorWhite":false,"sling:resourceType":"one/components/edito/slice21v0","componentD7v0":{"fontSize":"small","sling:resourceType":"one/components/edito/componentD7v0","textIsRich":"true","bodyCopy":"

Avec votre consentement, vos données seront traitées à des fins de marketing direct du Groupe Renault (Renault, Dacia, Alpine et Mobilize) et de son réseau de distributeurs. Le consentement peut être retiré à tout moment. Vous disposez d’un droit d’accès, de rectification, de limitation de traitement, d’effacement, ou de portabilité de vos données. Ces droits, de même qu’un retrait de consentement, peuvent être exercés gratuitement par e-mail envoyé à l’adresse contact-client.be@renault.be. Nous pouvons vous demander de justifier votre identité. Vous disposez également d’un droit de réclamation auprès de l'Autorité de protection des données.

Vos données à caractère personnel sont traitées afin de répondre à votre demande. Renault Belgique Luxembourg SA, dont le siège est établi à 1070 Bruxelles, chaussée de Mons 281 agit en tant que responsable du traitement des données, conjoint avec Renault SAS. Elles pourront être communiquées pour la même finalité aux réseaux et partenaires du groupe RENAULT. Les données peuvent être communiquées aux mêmes fins aux distributeurs ou aux partenaires de votre choix, qui agiront alors également en tant que responsable du traitement des données. Les données seront conservées pour la durée nécessaire à la finalité précitée et à la gestion des litiges éventuels. Vous pouvez obtenir plus d’informations sur le traitement de vos données personnelles en consultant notre politique de confidentialité.

"}}}},"subFooterZone":{"sling:resourceType":"one/components/common/structure/content/subFooter/subFooterZone","slice56vf":{"sling:resourceType":"one/components/common/slice56vF","links":{"1":{"url":"/mentions-legales.html","text":"Mentions légales","type":"link","openInNewTab":false},"2":{"url":"/data-privacy.html","text":"Confidentialité","type":"link","openInNewTab":false},"3":{"url":"/data-privacy.html","text":" Données personnelle","type":"link","openInNewTab":false},"4":{"url":"/cookies.html","text":"Cookies","type":"link","openInNewTab":false}}}}},"caseFunnelParams":{"stepperInfo":{"steps":[{"title":"Support Client","url":"/contactez-nous/support-client.html"},{"title":"Votre véhicule","url":"/contactez-nous/support-client/votre-vehicule.html"},{"title":"Vos coordonnées","url":"/contactez-nous/support-client/contact-details.html"},{"title":"Confirmation","url":"/contactez-nous/support-client/confirmation.html"}],"currentStepNumber":0,"currentVisualStep":0,"currentPage":0,"totalPage":1,"totalSteps":4,"firstStep":"/contactez-nous/support-client.html","nextStep":"/contactez-nous/support-client/votre-vehicule.html"},"caseSubmissionError":"Une erreur s'est produite. Veuillez réessayer ultérieurement.","formType":"Service Request","sling:resourceType":"one/components/common/structure/caseFunnelParams","caseCountry":"Belgium"},"gigyaParams":{"enabled":true,"apiKey":"3_gK8fBrEr1J1-3J3cgh8pcVg3SrpJngIYVnB3as_EZW-WILD03kOm8uQoPJVkorwR","dataCenter":"eu1.gigya.com","sling:resourceType":"one/components/structure/adminpage/site/gigyaParams"},"googleMapsParams":{"apiKey":"AIzaSyCAPAp5G88iHILzULTPHRsqcn_FbB-z-Kg","region":"fr","sling:resourceType":"one/components/structure/adminpage/site/googleMaps"},"searchParams":{"apiKey":"AIzaSyB4yodCAiPQnITHO0kB5r5jFixbs9iWNi0","searchEngineKey":"017640197753520077557:rylh7xxoix8","sling:resourceType":"one/components/structure/adminpage/site/searchParams"},"consumptionEfficiencyGraph":{"sling:resourceType":"one/components/structure/adminpage/site/consumptionEfficiencyGraph","efficiencyConfigTitle":"Efficiency Class"},"ccParameters":{"legal":"https://fr.dacia.be/cookies.html","position":"bottom","sling:resourceType":"one/components/structure/adminpage/site/cookieConsent","solution":"one"},"tyreLabelling":{"frontTyresLabel":"Pneus avant","rearTyresLabel":"Pneus arrières","tooltipTitle":"Jantes & étiquettes énergétiques pneus","sling:resourceType":"one/components/structure/adminpage/site/tyreLabelling","textIsRich":"true","bodyCopy":"

Vous pouvez accéder ici aux étiquettes des pneus compatibles avec votre
configuration.

En cliquant sur chaque étiquette ou en scannant le QR-code avec l'appareil photo de votre smartphone vous aurez la possibilité d'accéder à la Fiche Produit détaillée du pneu correspondant, directement sur le site de l'Union Européenne.

En raison des spécificités de la production de véhicules, plusieurs étiquettes peuvent être affichées.

Contactez votre concessionnaire ou rendez-vous sur https://fr.dacia.be/etiquettes-energetiques-pneus.html pour plus d'informations.

"},"transverseParams":{"ecoMalusDetailsLabel":"de malus écologique","recoveryBonusDetailsLabel":"Prime de reprise non incluse de ","showVersionEngine":true,"recoveryBonusDescription":"Valable à la reprise de votre véhicule actuel","disclaimerDirectDisplay":true,"sling:resourceType":"one/components/structure/adminpage/site/transverseParams","ecologicalBonusDescription":"Le montant de ce bonus n'est pas inclus dans le prix du véhicule. Voir conditions en concession","ecologicalMalusDescription":"Le montant de ce malus n'est pas inclus dans le prix du véhicule. Voir conditions en concession","ecoBonusLabel":"de bonus écologique","finance":{"jsProxyUrl":"//prod.rciservices.eu/proxy/js/latest/RCIFinancialProxy.min.js"}},"formParams":{"sling:resourceType":"one/components/structure/adminpage/site/formParams","brandsAndModelsParams":{"sling:resourceType":"one/components/structure/adminpage/site/brandsAndModelsParams"},"validation":{"contactFormPersonalId":"^.*$","zipCode":"^\\d{4}$"}},"featureFlipping":{"sling:resourceType":"one/components/page/featureFlipping"},"analyticsParams":{"disableDTM":true,"gtmContainerId":"GTM-KL36Q2B","googleAccount":"UA-23040799-1","gtmConsentContainerId":"GTM-MJQBHV7","adobeAccount":" ","gtmOptimizeContainerId":"GTM-MNCJ482","sling:resourceType":"one/components/structure/adminpage/site/analytics","cookies":{"apiKey":"a9b19ed1-0f1d-43fa-8555-64f7fd403a74","enableConsentMode":true,"pagePolicyLink":"/cookies.html","enableFunctionalScript":false}},"c2gParams":{"currency":"EUR","sling:resourceType":"one/components/structure/adminpage/site/c2gParams"},"seoParams":{"language":"fr-fr","sling:resourceType":"one/components/structure/adminpage/site/seo","hreflang":{"1":{"language":"fr-be","rootPath":"https://easyconnectstore.renault.no/content/dacia/be/fr.html"},"2":{"language":"fr-lu","rootPath":"https://easyconnectstore.renault.no/content/dacia/lu/fr.html"},"3":{"language":"fr-fr","rootPath":"https://easyconnectstore.renault.no/content/dacia/fr/fr.html"},"4":{"language":"fr-ch","rootPath":"https://easyconnectstore.renault.no/content/dacia/ch/fr.html"},"5":{"language":"nl-be","rootPath":"https://easyconnectstore.renault.no/content/dacia/be/nl.html"}},"sitelangs":{"1":{"language":"fr-be","continueCTA":"Continuer","rootPath":"/contactez-nous/support-client.html","lib":"Français","sling:resourceType":"one/components/languageExchange","wording":"Changer de langue"},"2":{"language":"nl-be","continueCTA":"Doorgaan","rootPath":"https://nl.dacia.be/","lib":"Nederlands","sling:resourceType":"one/components/languageExchange","wording":"Taal veranderen"}}},"siteParams":{"language":"fr","countryName":"Belgium","brand":"dacia","country":"be","sling:resourceType":"one/components/structure/adminpage/site/site","locale":"fr-BE","rtl":false,"country3":"BEL","product":"DACIA"},"homePage":"/","link":[{"rel":"canonical","href":"https://fr.dacia.be/contactez-nous/support-client.html"},{"rel":"alternate","hreflang":"fr-be","href":"https://fr.dacia.be/contactez-nous/support-client.html"},{"rel":"alternate","hreflang":"fr-lu","href":"https://www.dacia.lu/contactez-nous/support-client.html"},{"rel":"alternate","hreflang":"fr-fr","href":"https://www.dacia.fr/contactez-nous/demande-aide.html"},{"rel":"alternate","hreflang":"nl-be","href":"https://nl.dacia.be/neem-contact-op/klantenservice.html"}],"meta":[{"name":"description","content":"Complétez le formulaire afin de contacter le service client Dacia. Notre réseau traitera votre demande. "},{"name":"robots","content":"index,follow"}],"analyticsPageParams":{"businessType":"transverse","mboxActivated":"no","pageName":"customer-support","pageType":"form","sling:resourceType":"one/components/base/analytics","formCategory":"customercare","formName":"ONE-SERVICE-REQUEST","formType":"service_request","formStepNumber":"0","formStepName":"Support Client"},"authentication":{"override":true,"needAuth":0,"sling:resourceType":"one/components/base/authentication"},"liveChat":{"activateProductPlans":false,"sling:resourceType":"one/components/structure/livechat","activateEdito":false,"activateHomepage":false},"breadcrumb":{"sling:resourceType":"one/components/base/breadcrumb","items":[{"title":"Accueil","url":"https://fr.dacia.be/"},{"title":"Contactez-nous","url":"https://fr.dacia.be/contactez-nous.html"},{"title":"Support Client","url":"https://fr.dacia.be/contactez-nous/support-client.html"}]}},"slingList":["one/components/common/structure/caseform/homepage","one/components/common/structure/content/globalZone","one/components/common/structure/content/subMenuZone","one/components/renault/common/slice63vB","one/components/common/leadform/slice64v0","one/components/common/structure/content/verticalContentZone","one/components/caseform/structure/content/layout2Zone","one/components/common/caseform/slice97v0","one/components/edito/slice21v0","one/components/edito/componentD7v0","one/components/common/structure/content/subFooter/subFooterZone","one/components/common/slice56vF","one/components/common/structure/caseFunnelParams","one/components/structure/adminpage/site/gigyaParams","one/components/structure/adminpage/site/googleMaps","one/components/structure/adminpage/site/searchParams","one/components/structure/adminpage/site/consumptionEfficiencyGraph","one/components/structure/adminpage/site/cookieConsent","one/components/structure/adminpage/site/tyreLabelling","one/components/structure/adminpage/site/transverseParams","one/components/structure/adminpage/site/formParams","one/components/structure/adminpage/site/brandsAndModelsParams","one/components/page/featureFlipping","one/components/structure/adminpage/site/analytics","one/components/structure/adminpage/site/c2gParams","one/components/structure/adminpage/site/seo","one/components/languageExchange","one/components/structure/adminpage/site/site","one/components/base/analytics","one/components/base/authentication","one/components/structure/livechat","one/components/base/breadcrumb"],"countPage":2,"headers":{}},"vehicleInventory":{"isRehydrate":false,"isGridDisplayed":true,"hasPaneOpen":false,"previousListSlug":"","isSortOpen":false,"isCriteriasOpen":false,"sortNextValue":null,"totalElements":null,"currentCriteria":"","selectedDealerId":"","tradeInQuotation":{}},"leads":{"leadsError":false,"leadsSuccess":false,"postingLeads":false,"leadId":"","origin":"","campaign":""},"funnel":{"userInfo":{},"isSendingUserInfo":false,"hasErrorSendingUserInfo":false,"sentUserInfoResult":null,"isRehydrate":false,"showCccWorkshopValidation":false},"dealerLocator":{"localities":null,"dealers":null,"searching":false,"autocompleting":false,"error":false},"suggestions":{"searching":false,"autocompleting":false,"error":false},"comparator":{"vehicles":[],"isPaneOpened":false,"isPaneVisible":false,"displayOnlyDifferences":false,"isRehydrate":false},"auth":{"isLoginFailed":false,"isProcessingRegister":false,"isProcessingReset":false,"isProcessingPwdChange":false,"isAuthenticated":false,"isRegistered":false,"isVerified":false,"error":"","errorCode":null,"pwdChangeErrorCode":null,"fieldsErrors":[],"authenticationTime":"","token":"","resettingPasswordFor":"","passwordChanged":false,"isProcessingActivation":false,"isActivated":false,"isActivationCodeResent":false,"isActivationResentProcessing":false,"isActivationFailed":false,"isPwdChangeFailed":false,"email":null},"favorites":{"vehiclesNb":[],"isRehydrate":false},"configuratorAlpine":{"completedSteps":[],"selectedCategoryEquipment":null,"fullScreen":false,"currentAnimations":[],"currentBackground":{},"currentView":{},"isAtelierAlpineView":false},"configuratorDacia":{"views":[],"completedSteps":[],"currentUri":"","savedConfiguration":{},"isNavDisabled":false,"batteryCode":"","isRehydrate":false,"simulationParams":{}},"profile":{"isReady":false,"isRehydrate":false,"isGetVehiclesProcessing":true,"error":"","servicesActivated":[],"onBoardingError":false,"updateConsentError":false},"funnelRVP":{"cart":null,"cartInitError":null,"isCartInitializing":false,"isCartInitSuccess":false,"isCartInitFailure":false,"cartUpdateError":null,"isCartUpdateSuccess":false,"isCartUpdateFailure":false,"isRehydrate":false,"financeOffers":[],"financingInfo":{},"isFirstLoading":false,"isFunnelDone":false,"isPaymentFailed":false,"hasPaymentNotificationShown":false},"lcvSelection":{"isRehydrate":false},"vehicle":{"isRehydrate":false,"currentVehicle":null,"error":null},"finance":{"lastSimulation":{},"offersOnPage":[],"rateAlreadySeen":{},"isOfferRepresentativeDisplayed":false,"representativeExamples":[]},"cax":{"cart":[],"isRehydrate":false,"currentSelectedVehicle":{}}}